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For business partners
One portal covering repairs, buyback, certified e-waste, returns and payouts — with a per-device record your finance team can audit and your stores can actually use.
Multi-site device operations usually run on a spreadsheet and an email chain. Nobody can say where a device is without asking. Decisions are made per invoice instead of per device, so one bad unit means arguing about the whole batch. Proof of data destruction lives in somebody's inbox.
A single record per device, from the moment a store declares it to the moment it is paid, returned or certified. Stores self-serve. Head office sees the position across every site. Finance gets a reference on every line.
Five stages, the same for every device, whatever ends up happening to it.
A store lists what is in the box and gets a prepaid Australia Post label. Nothing to pay at the counter, no account number to quote.
Every device is scanned in against the manifest and photographed on arrival. Shortfalls surface immediately, not at invoice time.
Devices are routed to repair, buyback, e-waste or return, then sent back as a batch for review — with the arrival photos attached.
The decision is per device, not per batch. Accept the ones you want and return the rest in the same review. Never all-or-nothing.
Cash or store credit, tracked to a monthly ledger with a payment reference on every line. Returns go back with their own tracking.
Live job status from assigned through awaiting parts to dispatched, with tracking on the way back. No status emails to chase.
Per-device offers with a price and a decision trail — sent, viewed, confirmed or declined. Declined offers stay visible.
Data wiped, device destroyed, numbered certificate issued recording the destruction method — your evidence of proper disposal.
Anything you decline goes back to the store it came from with its own tracking, and stays on the books until you receive it.
Cash or store credit. Store credit runs as a drawable balance; cash is booked to accounts and paid on the monthly cycle.
Devices grouped by what is happening to them, buyback value awaiting a decision, and what is still unpaid.
The parts that matter when something is disputed months later.
Arrival photos are attached to the device record for its lifetime, so a decision is never made from a typed model name alone.
Who was offered what, when it was viewed, and what was decided — recorded per device rather than per invoice.
Team members are invited individually and deactivated individually. Access ends the moment someone leaves.
Devices stay visible through return transit until they are received back. Cancelled and declined records are kept, not hidden.
Shipping labels are issued through Australia Post, so stores send devices on a prepaid label rather than a store account. Accepted buybacks and repair invoices are booked to QuickBooks, so the accounting record is created as the work happens rather than reconciled afterwards.
The training walkthrough runs on sample data and needs no login. Click through exactly what your store staff would be asked to do.