Privacy policy

We collect the personal information you give us directly: name, email address, phone number, and physical address when you place an order, book a repair, or contact us.

When you visit our website, we collect standard log data (IP address, browser type, pages visited) through our analytics provider. We use privacy-respecting analytics and do not sell this data.

Payment information is handled entirely by our payment processors (Stripe, Afterpay). We never store card numbers.

We use your information to fulfil orders, provide repairs, send you updates about your device, and respond to enquiries.

If you opt in to our newsletter, we may send you occasional updates about deals, new stock, and repair stories. You can unsubscribe at any time.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We share information with service providers who help us operate (payment processors, courier services, our CRM). These providers are contractually required to protect your data.

Our platform runs on Railway (database) and Vercel (web hosting). Both are located in or near Australia/Asia-Pacific regions.

We retain customer records for 7 years as required by Australian tax law. You may request deletion of your personal data at any time — we will comply except where retention is legally required.

You have the right to access, correct, or delete your personal information at any time. Email [email protected] with your request.

You may opt out of marketing emails via the unsubscribe link in any email we send.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles.

We use essential cookies to keep you logged in and remember your cart. We use analytics cookies to understand how people use the site.

We do not use third-party advertising cookies.

For privacy-related questions or requests, contact us at [email protected] or call (03) 8339 0014. We aim to respond within 5 business days.